Terms of Use

You must be at least 18 years old to use SynergyWeb™. By registering for or using SynergyWeb™, you represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you use SynergyWeb™ on behalf of a business, you represent that you have authority to bind that entity.

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at security@synergyweb.app if you suspect unauthorised access.

You agree not to share your account, use another user's account, or create accounts for deceptive or automated purposes. We reserve the right to suspend accounts that violate these Terms.

Optional Two-Factor Authentication (2FA). SynergyWeb™ offers TOTP-based two-factor authentication as an additional account security measure, accessible via Settings. Enabling 2FA is entirely your choice. If you choose not to enable 2FA, or if you fail to maintain secure custody of your credentials or authenticator device, you accept full responsibility for any resulting unauthorised access to your account. CC+Synergy Pte. Ltd. shall not be liable for losses, data exposure, or account compromise arising from your failure to enable or properly maintain available security features.

All activity that occurs under your account is your responsibility, whether or not you authorised it, unless you have promptly reported a breach to us and we have had a reasonable opportunity to act. We strongly recommend enabling 2FA, using a strong unique password, and keeping your registered email address current.

You may use SynergyWeb™ only for lawful purposes and in accordance with these Terms. You agree not to:

• Post content that is illegal, defamatory, harassing, threatening, obscene, or that infringes third-party intellectual property rights
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Upload viruses, malware, or any code intended to disrupt, damage, or gain unauthorised access
• Scrape, crawl, or data-mine the platform without express written permission
• Circumvent rate limits, authentication, or any security measures
• Use the platform to send unsolicited commercial communications (spam)
• Engage in any activity that places an unreasonable load on our infrastructure
• Facilitate transactions outside the platform to avoid fees where prohibited
• Generate deepfakes, synthetic impersonations, or misleading AI-generated content representing real individuals without their consent
• Submit inputs to AI features for the purpose of training competing models, harvesting outputs at scale, or circumventing usage limits
• Use automated tools, bots, or scripts to abuse or exploit platform features or AI functionality beyond normal use
• Engage in activities that violate applicable sanctions regimes, export control laws, or anti-money-laundering regulations
• Access or use the platform for the purpose of benchmarking, competitive analysis, building a competing product or service, or replicating any feature, design, workflow, algorithm, or business model of SynergyWeb™ without our express written consent
• Systematically collect, compile, or harvest platform data, user profiles, pricing structures, fee models, or any other proprietary information for any commercial purpose outside your normal use of the platform

You are solely responsible for ensuring that your use of SynergyWeb™, your User Content, your listings, products, services, communications, fulfilment activities, and transactions comply with all applicable laws, regulations, codes, sanctions regimes, export controls, anti-money-laundering requirements, tax rules, consumer protection laws, and contractual obligations. We do not verify or guarantee your compliance with any such requirements, and no platform feature, moderation action, payment status, dispute tool, or support communication constitutes legal, regulatory, tax, or compliance advice.

We use automated content moderation and reserve the right to remove content or suspend accounts that violate these rules without prior notice. We further reserve the right to investigate suspected violations, preserve evidence of abuse, cooperate with regulators and law enforcement, and take any action reasonably necessary to manage risk to the platform or its users.

You retain ownership of content you create, upload, submit, transmit, store, or otherwise make available through SynergyWeb™ ("User Content").

By making User Content available, you grant CC+Synergy Pte. Ltd. and its affiliates, service providers, contractors, and technology partners a non-exclusive, worldwide, royalty-free, transferable, and sublicensable licence to host, store, reproduce, process, modify, adapt, analyse, display, distribute, communicate, publish, create derivative works from, and otherwise use User Content to operate, secure, provide, moderate, support, promote, and improve SynergyWeb™ and our products and services. This includes use for analytics, troubleshooting, testing and quality assurance, fraud prevention, compliance, dispute resolution, customer support, product development, automated moderation, recommendation and ranking, and the development and improvement of machine-learning and artificial intelligence (AI) technologies. We may train AI models on de-identified User Content.

We may create aggregated, anonymised, or de-identified data from User Content and use it for any lawful purpose; such data does not identify you.

You represent that you own or have all necessary rights, licences, consents, and permissions to make your User Content available and to grant the rights in this Section, and that your User Content does not infringe third-party rights or violate applicable law.

We do not claim ownership of your User Content. Except for the licence granted under this Section, nothing in these Terms transfers ownership of User Content to CC+Synergy Pte. Ltd. This licence ends when you delete the relevant User Content or close your account, except for copies retained in routine backups or as required by law, machine-learning models and de-identified data already developed, and User Content others have already shared or saved.

To the extent permitted by applicable law, you waive any moral rights or rights of a similar nature in your User Content in favour of CC+Synergy Pte. Ltd. and its licensees, for the purposes of the licence granted in this Section. This waiver does not affect your ownership of User Content.

You acknowledge that User Content shared in public areas of the platform may be viewed by other users, indexed by search engines, and accessed by the public.

SynergyWeb™ charges a platform fee on transactions facilitated through the platform. The applicable fee structure is published on our Pricing page and may be updated with 30 days' notice.

All pricing, plan features, and subscription offerings are subject to change at any time in SynergyWeb™'s discretion. Any changes will apply prospectively and will not affect completed billing periods unless otherwise stated.

Fees are deducted at the time of transaction settlement. Creators set prices in their chosen currency (configured in Profile Settings); SGD is the default for creators who have not configured a currency preference. Buyers may select a display currency for indicative price conversion, but the actual charge is processed in the creator's chosen currency. We are not responsible for currency conversion fees charged by your financial institution.

Where your listing, project, or transaction currency differs from your configured payout currency, payout conversion may be carried out by Stripe or another relevant payment provider before settlement. Any resulting foreign-exchange spread, conversion fee, or similar charge is borne solely by the payee and may be deducted from the payout amount. SynergyWeb does not reimburse or top up such amounts.

SynergyWeb Trust applies to all shop products and custom projects. Payment protection varies only for Starter-plan collab groups:

• Starter buyer — custom projects (Trust, single payment): Buyers on the Starter plan may create custom projects with any on-platform supplier. SynergyWeb Trust escrow applies — the full project amount is held at payment authorisation and released as a single payment on confirmed completion. Milestone-based staged releases and off-platform supplier invites are not available on the Starter plan. Starter buyers are limited to 3 active projects at any time.
• Growth / Pro buyer, Starter supplier — custom projects: SynergyWeb Trust escrow applies. The full project amount is held at payment authorisation and released as a single payment on confirmed completion. Milestone-based staged releases are not available when the supplier is on the Starter plan.
• Growth / Pro buyer and supplier — custom projects: Milestone-based staged releases are available. Both parties agree a milestone schedule before work begins. The client selects the project currency (USD, SGD, EUR, GBP, AUD, CAD, or HKD) at project creation; this governs all milestone payments for that project. Full dispute protection applies.
• Growth / Pro buyer — off-platform supplier invite: Growth and Pro plan buyers may invite a supplier not yet on SynergyWeb by email. The invited supplier must create a SynergyWeb account and link to the project before payment can be initiated. Once linked, SynergyWeb Trust escrow applies — the full project amount is held at payment authorisation and released on confirmed completion, subject to the same dispute process on-platform project.
• All plans — shop products: SynergyWeb Trust escrow applies to all shop product purchases regardless of seller plan. For physical goods, the full payment is held in SynergyWeb Trust from checkout and remains held pending delivery confirmation; the seller's submission of a tracking number triggers automated delivery polling but does not release any funds. Release to the seller occurs only after delivery is confirmed. For digital goods, 100% is released when the buyer confirms receipt or automatically after 7 days with no response. All physical goods must be shipped via a tracked courier service — untracked shipping is not permitted on this platform.
• Growth / Pro — collab group projects: Milestone agreements, SynergyWeb Trust escrow, and auto-release with a 48-hour dispute window are available. Each contributor must individually acknowledge the agreement in-app before any payment can be processed. Once all parties sign, a consolidated consent record is archived at milestoneagreement@synergyweb.app. SynergyWeb retains all records for a minimum of 7 years. If no freeze is raised during the dispute window, SynergyWeb automatically distributes to each contributor via Stripe Connect. Contributors without a complete Stripe Connect account are notified in-app to complete onboarding at Payment Settings; their share is held until they do so. Each project may be set to Group Revenue (follows the collab's active profit-share agreement) or Private Revenue (follows a project-specific contributor split defined by the owner); the applicable split is determined at the time of milestone approval. Collab service bookings and collab shop product sales on Growth / Pro plans follow the same revenue distribution logic. Where an agreement has vesting enabled, a member's effective share is their currently unlocked equity (calculated daily); members with zero unlocked equity receive no distribution for that payment. The project supplier may also designate per-milestone contributor shares for custom project milestones linked to a collab group; unallocated amounts default to the supplier.
• Starter — collab group projects (Manual Settlement Mode): SynergyWeb Trust is not active. The group owner collects payment directly from the client and distributes to contributors independently. SynergyWeb holds no funds, generates no escrow reference code, and provides no dispute mediation for such transactions. Starter-plan collab groups may create tracking-only milestone records (zero-value) to log project progress internally; no funds are collected or distributed through SynergyWeb for these records. The owner and all participants accept full risk for payment settlement. Starter-plan users may own at most 1 collab group; each Starter-plan collab group is limited to 1 active project, 3 services, and 3 products. See Section 9 and Section 10 for liability implications.

Shipping rate estimates. Shipping costs displayed at checkout are automatically calculated estimates provided for convenience only. They are based on destination country, package weight, and indicative economy courier rates from Singapore and may not match the actual amount charged by your chosen courier. By completing checkout for a physical order, sellers agree that: (a) estimated rates are not guaranteed prices; (b) if actual shipping costs exceed the estimate charged to the buyer, the seller is solely responsible for covering the shortfall from their own funds — SynergyWeb will not compensate for any such difference; (c) if actual shipping costs are less than the estimate charged to the buyer, the seller retains the surplus; and (d) SynergyWeb is not responsible for any discrepancy between estimated and actual shipping costs. Sellers are responsible for verifying current courier rates before listing physical products.

Milestones set to a value of zero are internal tracking steps only — no payment is collected or distributed. Collab group payment settings are accessible to owners only via the group's Payment Settings page. Refunds and disputes for escrow-protected transactions are governed by our dispute resolution process (see Section 9).

Where a transaction involves currency conversion, exchange rates are determined by the applicable payment processor, financial institution, or service provider. Exchange rates may fluctuate between the time a payment is authorised, settled, refunded, reversed, or paid out. SynergyWeb™ does not control, guarantee, or assume responsibility for any exchange rate, conversion methodology, foreign exchange spread, conversion fee, or resulting gain or loss. All foreign exchange risk is borne solely by the parties to the transaction.

You remain responsible for chargebacks, payment reversals, disputed transactions, refunds, payment processor assessments, banking fees, and other losses arising from transactions associated with your account. SynergyWeb™ may recover such amounts from you and exercise any rights available under these Terms, including withholding, offsetting, reserving, deducting, delaying, suspending, or recovering funds.

SynergyWeb™ may withhold, delay, deduct, offset, reserve, or suspend any payouts, credits, or amounts otherwise payable to you where SynergyWeb™ reasonably determines that such action is necessary in connection with: (a) disputes, chargebacks, refunds, reversals, or negative balances; (b) suspected fraud, illegal activity, or security concerns; (c) violations of these Terms or other SynergyWeb™ policies; (d) compliance with applicable law or requests from regulators, law enforcement, financial institutions, or payment processors; or (e) the investigation or prevention of harm, liability, loss, or risk to SynergyWeb™, users, or third parties. SynergyWeb™ may exercise these rights in any currency and may apply reasonable currency conversions in connection with any withholding, deduction, offset, adjustment, or recovery.

In collaborative escrow arrangements, SynergyWeb may also apply product-specific recovery limits, review thresholds, and temporary restrictions on new paid activity where repeated dispute losses indicate elevated platform risk, including where recovery from an owner is capped in a no-fault scenario pending account review.

Without limiting the foregoing, SynergyWeb may apply temporary reserves or delayed-release controls to payouts in collaborative or multi-party transactions where risk is assessed by reference to the conduct, dispute history, account standing, or payment exposure of another participant whose role materially affects the transaction.

Each party is solely responsible for determining, reporting, and paying all taxes, levies, duties, withholding, or similar charges applicable to their own income, transactions, or use of the platform. SynergyWeb does not collect, withhold, or remit taxes on your behalf unless expressly required to do so by applicable law.

6.1 Ownership. The SynergyWeb™ platform — including its source code, software, algorithms, ranking and recommendation systems, data structures, user interface designs, visual elements, trademarks, logos, written content, and all other materials created by or for CC+Synergy Pte. Ltd. (excluding User Content) — is the exclusive property of CC+Synergy Pte. Ltd. and is protected by copyright, trademark, trade secret, and other applicable intellectual property laws of Singapore and other jurisdictions. All rights not expressly granted in these Terms are reserved.

6.2 Restrictions. You may not, without our express prior written permission: reproduce, copy, distribute, publish, or publicly display any part of the platform; modify, adapt, translate, or create derivative works from it; frame or mirror any part of the platform on another website or service; or exploit any part of the platform for any commercial purpose outside your authorised use as a registered user.

6.3 No Reverse Engineering. You may not reverse-engineer, decompile, disassemble, decode, or otherwise attempt to derive or reconstruct the source code, underlying algorithms, data models, ranking logic, fee-calculation methods, or any other proprietary functionality of the platform or any part of it, whether in whole or in part, directly or indirectly. This prohibition applies regardless of whether such activity would otherwise be permitted under applicable law, to the maximum extent that applicable law allows it to be excluded.

6.4 Trade Secrets. Certain aspects of the platform — including but not limited to ranking algorithms, boost-weighting logic, recommendation models, commission-calculation methods, and fraud-detection systems — constitute confidential trade secrets of CC+Synergy Pte. Ltd. You agree to maintain the confidentiality of any non-public technical or commercial information about the platform that you access in the course of using it, and not to disclose or use such information for any purpose other than your permitted use of the platform.

6.5 Trademarks. "SynergyWeb™", "SynergyWeb Trust™", the SW logo, and any other names, marks, or logos displayed on the platform are trademarks or registered trademarks of CC+Synergy Pte. Ltd. Nothing in these Terms grants you any right to use our trademarks, trade names, service marks, logos, domain names, or other distinctive brand features without our prior written consent. Unauthorised use of our trademarks is strictly prohibited and may constitute infringement under applicable law.

6.6 Platform Data. All data generated by the operation of the platform — including but not limited to aggregated transaction data, anonymised usage analytics, pricing trends, search patterns, ranking signals, and marketplace intelligence derived from user activity — is the exclusive property of CC+Synergy Pte. Ltd. No licence to this data is granted to you by virtue of your use of the platform.

6.7 Feedback & Suggestions. If you submit ideas, suggestions, enhancement requests, feature proposals, or other feedback about the platform ("Feedback"), you grant CC+Synergy Pte. Ltd. a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable licence to use, reproduce, modify, adapt, publish, translate, distribute, and commercialise such Feedback in any form and for any purpose, without compensation, attribution, or obligation to you. You represent that any Feedback you provide is your own and does not infringe third-party rights. Submission of Feedback does not create any partnership, employment, or agency relationship.

6.8 Licensing Reservation. CC+Synergy Pte. Ltd. expressly reserves the right to license, sublicense, white-label, or otherwise commercialise the platform or any part of it to third parties at its sole discretion. Your use of the platform does not create any expectation of, entitlement to, or right of first refusal over any such licensing arrangement. Any licence granted to a third party is entirely separate from and does not affect these Terms.

6.9 Copyright Notice. The platform and all original content therein is copyright © 2025–2026 CC+Synergy Pte. Ltd. All rights reserved. Unauthorised reproduction or distribution of any part of this platform or its content may result in civil and criminal penalties.

SynergyWeb™ may make available AI-powered features, tools, or functionality ("AI Features"), including features powered by third-party providers such as Anthropic. By using AI Features, you acknowledge that your inputs, files, data, and instructions may be transmitted to and processed by such providers to generate outputs. You must not submit illegal content, sensitive personal data, legally privileged or confidential information, trade secrets, or any information you do not have the right to disclose.

AI Features generate outputs using probabilistic machine-learning systems. Outputs may be inaccurate, incomplete, misleading, biased, fabricated, offensive, unlawful, infringing, or otherwise unsuitable, even where they appear authoritative. Outputs are provided for informational purposes only and do not constitute legal, financial, tax, medical, professional, creative, or other advice. SynergyWeb™ makes no representation, warranty, or guarantee that any output will be accurate, lawful, non-infringing, original, fit for purpose, or protectable under intellectual property laws, and outputs may resemble content generated for other users or by third parties.

You are solely responsible for reviewing and verifying any output before relying on, publishing, distributing, commercialising, or otherwise using it, and any such use is entirely at your own risk, including in respect of any claim, allegation, investigation, dispute, or proceeding relating to intellectual property rights, moral rights, publicity rights, privacy rights, confidentiality obligations, defamation, regulatory compliance, or professional negligence.

You are solely responsible for determining whether any output, and any related content, suggestion, workflow, recommendation, payment status, badge, moderation action, or other information made available through the platform, is accurate, complete, lawful, non-infringing, suitable, and fit for your purposes before you rely on, publish, distribute, implement, commercialise, or otherwise use it. SynergyWeb™ is a technology platform only and does not act as your agent, adviser, broker, fiduciary, guarantor, insurer, or representative in relation to any output, transaction, or interaction. No output or other platform-generated or platform-displayed information constitutes legal, financial, tax, regulatory, professional, or other advice, or any representation, warranty, endorsement, certification, or guarantee by CC+Synergy Pte. Ltd. Any reliance on any of the foregoing is entirely at your own risk.

SynergyWeb™ does not endorse or assume responsibility for any output, and you must not use AI Features in any manner that violates these Terms, including Section 3 (Acceptable Use). AI Features depend on third-party providers, and SynergyWeb™ is not responsible for their availability, performance, security, policies, or model behaviour. We may modify, suspend, restrict, or discontinue any AI Feature at any time without liability.

To the maximum extent permitted by law, AI Features and outputs are provided "AS IS" and "AS AVAILABLE" without warranty of any kind, and CC+Synergy Pte. Ltd. disclaims all liability arising out of or relating to any AI Feature, output, or your use of, reliance on, or inability to use any output.

SynergyWeb™ may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, privacy practices, or availability of those services. Your use of third-party services is governed by their respective terms.

Stripe (Payment Processing). Payment processing and fund disbursement on SynergyWeb™ is handled by Stripe, Inc. and Stripe Connect. By transacting on the platform, you acknowledge that payments are processed subject to Stripe's Terms of Service, and that service interruptions, policy changes, or decisions by Stripe may affect the availability of payment features. SynergyWeb is not responsible for failures, delays, or losses arising from Stripe's infrastructure. Suppliers and contributors who onboard to receive payments are subject to Stripe's Connected Account Agreement.

Payment Services Licensing. Payment processing, fund custody, and money movement on SynergyWeb™ are provided through the infrastructure of Stripe, Inc. and Stripe Connect, which holds the applicable licences under the MAS Payment Services Act 2019 (Singapore) and equivalent regulations in other jurisdictions. As part of the platform's escrow, milestone, and distribution features, funds may be captured and temporarily held within Stripe's systems — including at times within SynergyWeb's own Stripe balance — before being released or transferred to another party, according to the terms of the applicable feature (such as delivery confirmation or milestone approval) described in our Payment Policy. SynergyWeb™ does not hold customer funds outside of Stripe's infrastructure and does not operate a separate bank account for customer funds; it does not offer payment services independently of Stripe. SynergyWeb's own regulatory position with respect to these features is under active review. Users should direct any regulatory queries regarding Stripe's payment services directly to Stripe.

Video Meetings (Jitsi Meet). Online meetings booked through SynergyWeb™ use Jitsi Meet, an independent third-party service. SynergyWeb™ does not operate, control, or have access to your meeting room or its contents. By joining a meeting you agree to Jitsi Meet's terms and privacy policy. Meeting links are distributed only to confirmed booking participants; however, SynergyWeb™ cannot prevent a participant from sharing a link with others. If you believe a meeting link has been shared without your consent, contact us at contact@synergyweb.app to have the booking reissued.

Messaging and Collab Board. Platform messaging and Collab Board content is stored by SynergyWeb™ and is not end-to-end encrypted. It is accessible to authorised platform personnel for security, moderation, and legal compliance purposes. Do not transmit legally privileged, classified, or highly sensitive information through these features. See our Privacy Policy §7 for full details.

SynergyWeb™ provides tools for users to manage bookings, agreements, and reviews, but we are not a party to agreements between buyers and sellers. Disputes between users should first be addressed through the platform's built-in dispute resolution tools.

We reserve the right to intervene in disputes at our discretion and to make final decisions regarding refunds or account actions in cases of clear policy violations. Our decisions in such matters are final.

Manual settlement exclusion. SynergyWeb™ has no involvement in payment disputes arising from manual settlement arrangements. This applies to collab groups owned by Starter-plan users, where SynergyWeb holds no funds, issues no escrow reference codes, and cannot compel payment, freeze funds, or recover amounts on any party's behalf. Counterparties in Starter-plan collab groups have no recourse through SynergyWeb for non-payment or underpayment and are advised to seek independent written agreement on payment terms before commencing work.

SynergyWeb™ is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the platform will be uninterrupted, error-free, or free of harmful components. We are not liable for the actions or content of other users.

Account Security Disclaimer. While we implement reasonable technical security measures (including encrypted storage, TLS in transit, rate limiting, and optional two-factor authentication), no platform can guarantee absolute security. You acknowledge that: (a) 2FA is an optional feature you may enable at your sole discretion; (b) you bear sole responsibility for account compromise resulting from weak passwords, credential sharing, phishing, or failure to enable available security features; and (c) we are not liable for losses arising from unauthorised account access where such access resulted from factors within your reasonable control.

Plan Feature Disclaimer. SynergyWeb Trust escrow applies to all shop product purchases and all custom projects regardless of plan tier. Milestone-based releases for custom projects require both buyer and supplier to be on Growth or Pro. Off-platform supplier invites require a Growth or Pro buyer plan; the invited supplier must join SynergyWeb before payment can be initiated, at which point Trust escrow applies. Collab group escrow requires the group owner to be on Growth or Pro. Starter-plan collab group owners operate in manual settlement mode without SynergyWeb Trust; Starter-plan users are limited to 1 collab group owned, with each group capped at 1 active project, 3 services, and 3 products. SynergyWeb makes no warranty that milestone-based or collab escrow features will be available to you or your counterparty; it is your responsibility to verify the relevant plan tier before entering into a transaction.

Manual Settlement Disclaimer. The only manual settlement arrangement on SynergyWeb is a collab group owned by a Starter-plan user. For these arrangements, all parties acknowledge that: (a) SynergyWeb holds no funds in escrow on their behalf; (b) SynergyWeb provides no escrow, dispute mediation, or payment recovery service; (c) the group owner bears sole liability for the collection and distribution of all funds; (d) counterparties have no contractual recourse against SynergyWeb for non-delivery, non-payment, or non-performance; and (e) SynergyWeb's total liability in respect of any Starter-plan collab group manual settlement arrangement is zero. By continuing to use a manual settlement collab group after viewing the in-app risk disclosure, all parties are deemed to have accepted these conditions.

Shipping Rate Disclaimer. Shipping rates displayed on the platform are indicative estimates only. SynergyWeb makes no representation that these estimates will match the actual shipping cost charged by any courier. Sellers accept full responsibility for any difference between the estimated rate and the actual cost of shipment. SynergyWeb is not a party to the shipping contract between sellers and couriers and has no liability for shipping cost discrepancies, carrier surcharges, remote area fees, dimensional weight adjustments, or any other factors affecting the final shipping cost.

Feature Modification Disclaimer. We reserve the right to modify, add, remove, discontinue, or alter any platform features, tools, AI functionality, ranking systems, discovery mechanisms, or other product capabilities at any time, with or without notice. Such changes do not constitute a material modification of these Terms and do not entitle you to any refund or compensation unless otherwise required by applicable law.

To the maximum extent permitted by applicable law, CC+Synergy Pte. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, SynergyWeb™ — including loss of profits, loss of data, or business interruption.

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the platform shall not exceed the greater of: (a) SGD 500, or (b) the total fees you paid to SynergyWeb™ in the 12 months preceding the claim.

Manual settlement — zero liability. Notwithstanding the general cap above, CC+Synergy Pte. Ltd.'s total aggregate liability in respect of any claim arising from a Starter-plan collab group manual settlement transaction is SGD 0. SynergyWeb is not a party to, and has no involvement in, the payment flow for Starter-plan collab group arrangements. This limitation applies whether the claim is brought by a group owner, contributor, or client in respect of non-payment, underpayment, fund misappropriation, or any other payment-related loss.

Nothing in this Agreement excludes or limits liability to the extent such liability cannot be excluded or limited under applicable law.

You agree to indemnify, defend, and hold harmless CC+Synergy Pte. Ltd., its affiliates, officers, directors, employees, agents, contractors, service providers, and licensors from and against any claims, demands, actions, proceedings, investigations, liabilities, losses, damages, judgments, settlements, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the platform; (b) your User Content; (c) your listings, products, services, deliverables, fulfilment, shipping, communications, or transactions; (d) your breach of these Terms or any other platform policy; (e) your breach of applicable law or any third-party right; (f) any dispute between you and another user or third party; or (g) any chargeback, reversal, refund, tax claim, regulatory inquiry, consumer complaint, or enforcement action connected with your account or activities.

You may terminate your account at any time via your account settings. We may suspend, restrict, freeze payouts to, place reserves against, withhold amounts otherwise payable to, or terminate your account with or without notice where we reasonably consider it necessary to protect the platform, users, third parties, or ourselves, including for violation of these Terms, suspected fraud, chargeback exposure, unpaid negative balances, non-delivery, collusion, legal or regulatory risk, or any other material risk to the platform or its users.

If your account is suspended, restricted, or terminated while funds relating to your transactions are still being held, pending release, reserved, recoverable, or otherwise under our control through our payment processor, we may apply those amounts in the following order, to the extent reasonably necessary: (a) first, to complete, reverse, refund, or otherwise resolve affected buyer or client transactions; (b) second, to set off amounts you owe to us, including chargebacks, reversals, refunds, processor assessments, fees, losses, or other unpaid balances associated with your account or transactions; (c) third, to retain a reasonable reserve against quantified or reasonably anticipated losses, disputes, chargebacks, reversals, refunds, or related liabilities connected with your transactions, for so long as reasonably necessary having regard to the nature of the risk and the relevant dispute or recovery period; and (d) fourth, to release any remaining balance to you once the relevant risks and obligations have been resolved or reasonably provided for. We may continue to exercise the rights in Section 5, this Section 13 or any of the terms set out herein, after suspension or termination to the extent necessary to complete pending transactions, resolve disputes, comply with law, enforce these Terms, recover amounts owed, or protect against loss.

On termination, your right to access the platform ceases immediately. Provisions that by their nature should survive termination (including intellectual property, user content licences already granted, payment and recovery rights, dispute rights, indemnities, limitations of liability, and governing law) will survive.

These Terms are governed by the laws of Singapore, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms or the platform shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Singapore under the rules of the Singapore International Arbitration Centre (SIAC), conducted in English. The Tribunal shall consist of one (1) arbitrator.

Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction. CC+Synergy Pte. Ltd. expressly reserves the right to seek immediate injunctive or equitable relief in any court of competent jurisdiction without prior notice to you where we reasonably believe that a violation of our intellectual property rights, trade secrets, or confidential information is occurring or is imminent, and without this being deemed a waiver of the right to arbitration for any other dispute.

If you are a consumer in the EU, you retain the right to bring claims before the courts in your country of residence.

We may modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the platform at least 14 days before taking effect. Your continued use of SynergyWeb™ after the effective date constitutes your acceptance of the revised Terms. If you do not agree, you must stop using the platform and may close your account.

Business transfer. CC+Synergy Pte. Ltd. may assign, transfer, or novate these Terms, and any of its rights and obligations under them, to any successor entity, acquirer, or affiliate in connection with a merger, acquisition, corporate restructuring, asset sale, or similar transaction, without your consent and without notice beyond what is required by applicable law. Your rights under these Terms will be preserved and the successor entity will be bound by these Terms in respect of your account. If you do not wish to continue using the platform following such a transfer, you may close your account at any time.

Data in a transfer. In the event of a business transfer, your personal data may be disclosed to prospective acquirers or assignees under appropriate confidentiality obligations, and transferred to the successor entity as part of the transaction, subject to applicable data protection law. We will notify you of any material change to the identity of the data controller as required by our Privacy Policy.

Platform discontinuation. If CC+Synergy Pte. Ltd. decides to discontinue the platform, we will provide at least 30 days' advance notice via email and a prominent banner on the platform. During the notice period, you will be able to export your User Content and data. Funds held in active SynergyWeb Trust escrow at the time of discontinuation will be processed in accordance with the applicable completion or refund procedure before the platform closes. Subscription fees paid for periods beyond the discontinuation date will be refunded on a pro-rata basis.

Your obligations are non-transferable. You may not assign, transfer, or sublicense your account, rights under these Terms, or any rights to use the platform to any third party without our prior written consent. Any purported assignment in breach of this clause is void.

CC+Synergy Pte. Ltd. will not be liable for any delay, failure, suspension, interruption, or error in the performance of any obligation under these Terms to the extent caused by any event beyond its reasonable control, including any act of God, flood, fire, epidemic, pandemic, war, terrorism, civil unrest, labour dispute, power outage, telecommunications failure, internet or hosting outage, cyberattack, denial-of-service event, failure or delay of any payment processor, bank, courier, cloud provider, AI provider, or other third-party service provider, or any change in applicable law or action by a governmental or regulatory authority.

Where reasonably practicable, we will use reasonable efforts to mitigate the effect of the relevant event and restore the affected service or function as soon as reasonably possible. During the affected period, we may suspend or delay access to the platform, payment flows, dispute handling, fulfilment, communications, or any related function to the extent reasonably necessary.

Questions about these Terms: terms@synergyweb.app

CC+Synergy Pte. Ltd. · Singapore